Last updated: [JAN 01 2025]

This Privacy Policy describes how ReviewNix.com (“we,” “our,” or “us”) collects, uses, stores, shares, and protects the personal information of users and their customers through our CRM-based reputation management platform.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of data:

a. Information You Provide

Name, email, phone, and contact preferencesLogin credentialsBusiness information and company nameCustomer data uploaded by you (your clients’ customers)

b. Automatically Collected Data

IP address, device info, browser typeCookies and tracking dataLogin timestamps and usage behavior

c. Payment Information

We use third-party payment processors (e.g., Stripe)No payment information is stored on our servers

2. How We Use Personal Information

We process data for the following purposes:

Delivering our CRM and review automation servicesSending SMS and email review requestsGenerating AI-based review responses (optional)Managing user accounts and providing supportSending promotional communications (with consent)Improving platform performance and personalizationEnsuring legal compliance and fraud prevention

3. Legal Bases for Processing

We process data based on:

Performance of a contract (service agreement)User consent (where required)Our legitimate interests (e.g., fraud prevention, analytics)Compliance with legal obligations

4. Cookies & Tracking

We use cookies to:

Maintain login sessionsAnalyze traffic and user behaviorImprove website experience

You may manage your cookie preferences via browser settings.

5. Sharing of Information

We do not sell or rent data.
We may share information with:

Sub-processors (e.g., email/SMS gateways)Cloud infrastructure providersLegal authorities when required

All third parties are bound by strict confidentiality and data protection agreements.

6. Data Retention

We retain personal data:

As long as the user account is activePlus 6 months after account terminationUnless required longer by law

After this period, data will be securely deleted or anonymized.

7. AI-Based Features

Our platform includes optional features powered by AI (e.g., suggested review replies).
By using these features, you consent to the processing of relevant content by our AI providers in accordance with their policies (e.g., OpenAI).

8. International Users & Data Transfers

Our primary infrastructure is hosted in the United States.
If you are located outside the U.S., you acknowledge and consent that your data may be transferred, processed, and stored in the U.S. or other jurisdictions that may not offer the same level of protection.

9. Your Rights

You may request to:

Access, correct, or delete your dataWithdraw consent for marketingOpt out of SMS by replying “STOP”Request a data export

Please email us at

[email protected]

to exercise these rights.

10. Minors

Our services are not intended for children under the age of 18.
We do not knowingly collect data from minors. If discovered, such data will be deleted.

11. Data Security

We implement technical and organizational safeguards to protect data.
While we take reasonable measures, no system is 100% secure.

12. Changes to This Policy

We may update this policy periodically.
The updated date will be reflected above. Continued use of our services indicates your acceptance of any changes.

13. Contact Us

For any privacy-related inquiries, contact:

[email protected]